Shipping & Delivery Policy
Thank you for choosing WiseVision International for your veterinary ophthalmology needs. This policy outlines our order processing times, shipping arrangements, delivery estimates, and international customs requirements.
Order Processing Time
Orders are generally prepared and dispatched according to product availability:
- In-stock items: within 3 business days
- Backordered items: within 5 business days
- Out-of-stock items: within 15–20 business days
Processing time begins after payment has been successfully received and the order details have been confirmed.
If an order contains items with different availability statuses, the entire order may be dispatched according to the item with the longest processing time. We may contact you if separate shipment is available.
Business days exclude weekends and public holidays.
Shipping Methods and Transit Time
We primarily use standard international shipping. Estimated transit time is generally 1–13 business days after dispatch, depending on the destination, carrier, customs clearance, and local delivery conditions.
Shipping methods and estimated delivery periods displayed at checkout are provided for reference and do not constitute guaranteed delivery dates.
Estimated Delivery Time
Most in-stock and backordered orders arrive within approximately 4–18 business days, including processing and transit time.
Out-of-stock items require an additional preparation period and may take approximately 16–33 business days to arrive.
During holiday seasons, major promotional periods, new product launches, severe weather, customs inspections, or other periods of increased demand, processing or delivery may require an additional 3–5 business days or longer.
Customs clearance time is controlled by the authorities of the destination country and may extend the estimated delivery period.
Shipping Destinations and Costs
We ship to more than 200 countries and regions worldwide. Shipping availability may vary depending on the product and destination.
Shipping costs are calculated based on the destination, package weight, dimensions, product type, and selected shipping method. The applicable shipping charge will be displayed at checkout before payment.
For potential shipping discounts, consolidated shipments, or customised logistics arrangements, please contact us at info@wisevisionintl.com before placing your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Tracking updates may take some time to appear after the carrier has collected the package. The frequency of international tracking updates may vary by carrier and destination.
Customs Duties, Import Taxes and DAP Terms
Unless otherwise expressly agreed in writing, international orders are shipped DAP (Delivered at Place) to the delivery address specified in the order, Incoterms® 2020.
Product prices and shipping charges do not include import duties, import VAT/GST, customs clearance fees, brokerage fees, carrier disbursement fees, or other import-related charges imposed in the destination country, unless a particular charge is expressly stated as collected at checkout or included in a written quotation.
Under DAP terms, WiseVision International arranges transportation to the delivery address specified in the order. The recipient is responsible for:
- Completing import customs clearance
- Providing information requested by customs authorities or the carrier
- Paying all applicable import duties, taxes, and clearance-related charges
Customs authorities or the carrier may require payment before releasing or delivering the shipment.
Customs regulations, duty-free thresholds, tax rates, product classifications, and clearance procedures vary by country and may change without notice. WiseVision International cannot predict or guarantee the amount of import charges that may apply.
Before placing an order, the buyer is responsible for confirming that the products can be lawfully imported into the destination country and for obtaining any locally required import permits, product registrations, licences, approvals, or other documents.
Refused or Incomplete Customs Clearance
If a shipment is delayed, returned, abandoned, or destroyed because the recipient refuses or fails to pay applicable import charges, provide requested information, obtain locally required approvals, or complete customs clearance within the required period, the buyer will be responsible for the resulting costs reasonably incurred.
These costs may include outbound and return shipping charges, storage fees, customs charges, carrier fees, and other directly related expenses.
Any available refund will be processed only after the returned goods have been received and inspected by WiseVision International. Applicable costs may be deducted from the refund.
If the goods are abandoned, destroyed, seized, or otherwise not returned to us, the order may be ineligible for a refund, to the extent permitted by applicable law.
These provisions do not apply to costs or losses directly caused by an error in the shipping documents provided by WiseVision International or by our failure to fulfil our obligations under the applicable shipping terms.
Customs Documentation and Assistance
WiseVision International will provide an accurate commercial invoice and other export or shipping documents that are reasonably available to us and normally supplied for customs clearance.
WiseVision International cannot:
- Act as the importer of record
- Pay, waive, or reimburse import charges on the recipient’s behalf
- Obtain locally required import permits or product registrations on the buyer’s behalf
- Declare an inaccurate product value, description, or classification
- Mark a commercial order as a gift to avoid customs charges
If customs authorities or the carrier request additional shipment information, please contact us promptly. We will provide reasonable assistance and cooperate with the carrier where appropriate.
Contact Us
For questions about order processing, shipping, tracking, or customs documentation, please contact:
Email: info@wisevisionintl.com